The Spa at Low Wood Bay is the new invigorating experience in the heart of the Lake District. Part of the stunning Low Wood Bay hotel the Low Wood Bay Spa and Health Club is the ideal place for guests to rest and relax or be inspired to kick-start a new fitness journey.
We now have fantastic opportunities for dedicated and passionate individuals to join our enthusiastic and talented team to help create enjoyable and memorable experiences for all our guests.
Why Choose Low Wood Bay Spa?
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential.
You will benefit from our company benefits, which include:
- Retention Bonus of up to £1000
- Enhanced rate of pay for all overtime worked
- 50% Discount across all English Lakes Hotel accommodation and Watersports Centre
- 25% Discount for food and drink across all English Lakes hotel restaurants
- 25% Discount for English Lakes spa facilities
- Complimentary health club membership for you and your family worth over £800 per person a year
- Complimentary Dinner, Bed and Breakfast stay for two people to celebrate your birthday every year
- English Lakes Gift Vouchers and awards lunch presentation for each year of service
- Uniform provided
- For more information see
Responsibilities for Spa Receptionist
- Meet and greet guests and members, extending a warm welcome to the Club.
- Manage guest bookings and payments via ‘phone, email and in person.
- Promote and sell the services and products offered within the Health Club & Spa.
- Maintain accurate client records in accordance with Company Policy, and carry out general administrative tasks as required.
- Oversee the guest’s journey/experience at the Club/Spa from arrival to departure, ensuring maximum guest satisfactory.
- Monitor and respond to guest feedback as necessary.
- Assist in the development and improvement of Club & Spa activities, promotions, events and services in relation to Gym, Fitness, Membership and Beauty.
- Ensure all areas of Health Club & Spa are fully prepared, clean and available for use by members and guests, including laundry provisions.
Requirements for Spa Receptionist
- You will have a warm, friendly and enthusiastic personality and a desire to be part of a winning team.
- Industry experience in Retail or Therapy would be advantageous and highly desirable, as would previous experience as a Receptionist within a Clinic / Spa or high end salon
- The role is a varied one so you must possess flexibility in attitude, approach and working hours (to include weekends and some evenings)
- You will be driven to exceed guests expectations and deliver exceptional service standards
- You will possess a keen eye for detail, great organisational and communication skills
Note: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.